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Terms and conditions.
Normally we are always on time
but pick-up times can vary up to
15 minutes. If a customer is not
present at the arranged pick- up
point, we will try to connect by
phone to the number given in the
booking form and wait max 45
minutes. After that the
appointment is automatically
cancelled and no refund will be
given.
All tours must be pre-booked by
using a credit / debit card to
secure your booking and an
e-mail will automatically
confirm the booking.
If a tour is interrupted upon
request by the customer, despite
the circumstances, no refunds
will be given.
If a tour is interrupted due to
any circumstances relating to
the responsibility of Tours In
Tenerife the customer is
entitled to a full refund, but
will not be entitled to any
compensation for loss of time.
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Tours in Tenerife cannot be held
responsible for any delays due
to traffic jams, irregularities
coursed in scheduling, loss or
theft of personal items or bad
weather.
For your safety, we reserve the
right to refuse access to our
vehicles by any person who is
thought to be under the
influence of alcohol, illegal
drugs and/or whose behavior in
any way is considered by us to
pose a threat to the safety of
other passengers.
Smoking and consumption of food
and drinks (except water) inside
the vehicles are not permitted.
Cancellation of bookings.
A cancellation 72 hours before
the date and time will result in
a 100% refund.
A cancellation between 72 and 24
hours before the date and time
will result in a 50% refund.
A cancelation made less than 24
hours before the booked date and
time will result in no refund.
Bookings cannot be transferred
to another date or time with
less than 72 hours notice. |
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