Terms and conditions.
Normally we are always on time but pick-up times can vary up to 15 minutes. If a customer is not present at the arranged pick- up point, we will try to connect by phone to the number given in the booking form and wait max 45 minutes. After that the appointment is automatically cancelled and no refund will be given.

All tours must be pre-booked by using a credit / debit card to secure your booking and an e-mail will automatically confirm the booking.

If a tour is interrupted upon request by the customer, despite the circumstances, no refunds will be given.

If a tour is interrupted due to any circumstances relating to the responsibility of Tours In Tenerife the customer is entitled to a full refund, but will not be entitled to any compensation for loss of time.

Tours in Tenerife cannot be held responsible for any delays due to traffic jams, irregularities coursed in scheduling, loss or theft of personal items or bad weather.

For your safety, we reserve the right to refuse access to our vehicles by any person who is thought to be under the influence of alcohol, illegal drugs and/or whose behavior in any way is considered by us to pose a threat to the safety of other passengers.

Smoking and consumption of food and drinks (except water) inside the vehicles are not permitted.

Cancellation of bookings.
 
A cancellation 72 hours before the date and time will result in a 100% refund.
 
A cancellation between 72 and 24 hours before the date and time will result in a 50% refund.
 
A cancelation made less than 24 hours before the booked date and time will result in no refund.
 
Bookings cannot be transferred to another date or time with less than 72 hours notice.